Terms & Conditions

Payment
We accept Visa, Mastercard and Amex via secure online booking for deposits on $10 AUD pp the balance is then paid by cash on the day AUD Notes not coins, NZD not accepted


Refunds can only be provided in extenuating circumstances, some listed below:

  • Your ship doesn't dock in Port Vila due to change in plans beyond your control
  • Charlie, Karina & team are unable to accommodate you on the day due to extenuating circumstances  

Booking Policy 

To be successfully booked in you must:

  • Have received a 'Booking Confirmation See the real Vila Tours' email 
  • We are unable to hold dates free for bookings upon just an inquiry


Half Days
We acknowledge that some parties may only require half day tours we are happy to accommodate customers for this would be a morning visiting Charlies Village and traditional dance returning to town or back to the ship for lunch- Price is $60 aud including entry to Charlies Village  Return to ship would be from the Seafront $5 Water taxi