Terms and conditions

Credit card payments in favor of See the Real Vila Tours are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as SEE THE REAL VILA on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Payment

We accept Visa, Mastercard and Amex via secure online booking.

Refunds can only be provided in extenuating circumstances listed below:

Your ship doesn't dock in Port Vila due to change in shipping plans beyond your control
Charlie, Karina & team are unable to accommodate you on the day due to extenuating circumstances

Entry fees to your chosen attrations are at your own expense and detailed on this website 

Booking Policy 

To be successfully booked in you must be in receipt of booking confirmation

For the comfort and consideration of others please be prompt.

Half Days

We acknowledge that some parties may only require half day tours. We are happy to accommodate customers for this where possible, however we require the payment for a full-day regardless of the time spent with our team. If you'd prefer half day, this would be a morning visiting Charlies Village and traditional dance returning to town or back to the ship for lunch. For the comfort and consideration of others we are unable to break the journey.