Credit card payments in favor of See the Real Vila Tours are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as SEE THE REAL VILA on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an email to email@example.com for all inquiries regarding your credit card payments and chargebacks.
We accept Visa, Mastercard and Amex via secure online booking.
Refunds can only be provided in extenuating circumstances listed below:
Your ship doesn't dock in Port Vila due to change in shipping plans beyond your control
Charlie, Karina & team are unable to accommodate you on the day due to extenuating circumstances
Entry fees to your chosen attrations are at your own expense and detailed on this website
To be successfully booked in you must be in receipt of booking confirmation
For the comfort and consideration of others please be prompt.
We acknowledge that some parties may only require half day tours. We are happy to accommodate customers for this where possible, however we require the payment for a full-day regardless of the time spent with our team. If you'd prefer half day, this would be a morning visiting Charlies Village and traditional dance returning to town or back to the ship for lunch. For the comfort and consideration of others we are unable to break the journey.